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North Idaho Physical Therapy

Privacy Policy

PRIVACY POLICY

Last updated August 13, 2024

This privacy notice for Shellman Inc. PA dba North Idaho Physical Therapy (doing business as North Idaho Physical Therapy) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at amanda.payton@nipt.us.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. HOW LONG DO WE KEEP YOUR INFORMATION?

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

6. DO WE COLLECT INFORMATION FROM MINORS?

7. WHAT ARE YOUR PRIVACY RIGHTS?

8. CONTROLS FOR DO-NOT-TRACK FEATURES

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

10. DO WE MAKE UPDATES TO THIS NOTICE?

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at amanda.payton@nipt.us.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at amanda.payton@nipt.us.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.


California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

YES

D. Commercial information

Transaction information, purchase history, financial details, and payment information

NO

E. Biometric information

Fingerprints and voiceprints

NO

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

NO

G. Geolocation data

Device location

NO

H. Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

J. Education Information

Student records and directory information

NO

K. Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L. Sensitive personal Information

Account login information, drivers' licenses, financial information including account access details, genetic data, health data, national origin, racial or ethnic origin, social security numbers, state id card numbers and debit or credit card numbers

YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

We will use and retain the collected personal information as needed to provide the Services or for:

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights


You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Depending upon the state where you live, you may also have the following rights:

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by calling toll-free at 2086648194, or by referring to the contact details at the bottom of this document.


We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification


Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.


If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.


Appeals


Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at amanda.payton@nipt.us. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.


California "Shine The Light" Law


California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at amanda.payton@nipt.us, by phone at 2086765016, or contact us by post at:

Shellman Inc. PA dba North Idaho Physical Therapy

Data Protection Officer

1917 N Lakewood Dr

Coeur d'Alene, ID 83814

United States

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

TESTIMONIALS

Our Happy Clients

400+ reviews

  • google

    Connor Williams at BPI is one of the most skilled and knowledgeable physical therapists I’ve worked with—and I’ve seen quite a few over the years. He brings a perfect blend of technical expertise, strong interpersonal skills, and a genuine dedication to patient care. For all the weekend warriors out there, whether you’re recovering from an injury, working to recondition, or aiming to improve your biomechanics, I highly recommend scheduling a consultation with Connor at BPI!

    A
    Adriano E.
  • Our son, Chase, was in a dirt bike accident in May 2022. After his surgery, we started with Bradley. At Chase's 2yr check-up his surgeons were speechless with his progress. He had more movement back than they expected and attributed it to his amazing therapist and his hard work. We love Bradley and North Idaho Physical Therapy!

    Amanda B.
    A
    Amanda B.
  • google

    I have worked with many different physical therapist and offices throughout my life and this Liberty Lake team is the best I have ever got to work with. Connor, Lexie, and Tatyana have been incredible and really make me feel like they care not only about my physical health, but also my emotional and mental health as well. When you deal with chronic pain, it all takes a toll and they make it evident that how you are feeling, all the way around matters to them. Everyone in the office shows outstanding professionalism, kindness and integrity and they also like to have a good laugh. You will not regret working with them!

    A
    Amanda B.
  • google

    I first needed for physical therapy 10 years ago, this was the first of many times I would be a patient of NIPT and Sky. Ever since that first experience, I have remained a loyal patient to the practice for all my injuries and recovery needs. I love the team, positive atmosphere and multifaceted approach that has always help me to return to my optimal self. 10/10 recommend and wouldn’t go anywhere else!

    A
    Amanda R.
  • google

    PTs are awesome and very committed to their service; Kellie gave tips how to ease the tightness in my back neck and made a print out copy of the exercise to be done at home; Silvana has a very terrific and magical hands, as she massages my lower back; Silvana is like a "pain whisperer" because her hands listens and communicate where my back pain is....her approach is very personalized...looking forward to my next PT session.

    A
    Anita G.
  • google

    I came to NIPT for help to relieve pain in my hip and knee. Shawna has done great just manipulating my muscles and I am doing much better!

    B
    Beverly Y.
  • google

    From the front desk to the assistants and the physical therapist help make you feel welcome and keep you motivated. I’d highly recommend North ID PT in Kellogg, ID to anyone.

    B
    Billie M.
  • email

    Sky has been treating me since my first surgery in 2013 for a right shoulder replacement. Since then I have had my right and left knee replaced along with a hip replacement. I just recently had my left shoulder done and am back in physical therapy with Sky. He is a great physical therapist and always helps me do what is the best for the problem at the time. I highly recommend an NIPT because all their therapist, office gals and techs are good at their jobs!

    B
    Bonnie H.
  • google

    North Idaho Physical Therapy has taken care of me through 4 surgeries. Total shoulder replacement, 2 total knee replacements and a total hip replacement. I am still under their care for my hip and would recommend them for any therapies that are needed.

    B
    Bonnie H.
  • google

    Andrea at the front desk was phenomenal. Always made me feel at ease. Was always so helpful. All the lady's at the front desk were amazing. Brandon my PT was hands down the best PT I've ever had in my entire life. I came in with a work injury and he helped me so much throughout the process. Not just with the injury but with the mental challenges it posed as well. Always friendly. We had great conversations. Excellent listener and very attentive. I really can't say enough about him, I could go on and on. He was made for this profession no doubt about it. Just and excellent human being, one of the best people in general I have ever met. Had the best experience one could have at this place. I highly recommend their services.

    B
    Bryan H.
  • yelp

    I had cancer/treatments and came very debilitated from the chemo and radiation. Alex helped me recondition me, so I am now back to my pre cancer abilities + stamina. He was very encouraging the entire time. As a retired nurse I quickly recognized the skill and expertise he provides during the rehab process. He also made a big difference in my shoulder pain to the point it is now healed. Thank you, Alex. I will forever be grateful for all you have done for me.

    C
    Carolyn K.
  • google

    Amazing place for PT! Extremely knowledgeable and the best in the area to seek treatment. They have numerous healing modalities, well skilled in their manual skills, top of the line equipment to assist in one’s rehab. I refer all my family and friends here!

    C
    Cheryl S.
  • email

    I had gone to Sky for physical therapy in the past for my back so when I had my knee replacement I wanted to go back to him. Sky and the staff were very helpful and patient with me. Sky helped me set goals and reach them even though it was painful, I felt confident that Sky knew exactly what I needed to do to get back on track. I’m walking normal and I’m very happy about that. Thank you Sky and staff!

    C
    Chuck A.
  • email

    In the last four years, I have had four different injuries which Jared has treated me for he has fantastic. I must confess he is the best physical therapist I have ever had. He is a great listener and highly skilled at what he does. With many different injuries I’ve sustained he listens and tests carefully and comes up with a plan. He is incredibly observant, with my foot injury he noted my walking gate was off and helped me correct it so I can avoid future injury. Everything he has done has helped me recovery 100% and more.

    Colleen F.
    C
    Colleen F.
  • email

    I received a total knee replacement and have nothing but great things to say. Without being here, I wouldn’t be as far along in my healing as I am now. I love it here— you guys are all awesome and made the healing process fun. I laughed every day while recovering at the same time. Thank you North Idaho PT, Kellogg!

    C
    Curt B.
  • google

    These guys are super helpful and friendly I haven't been to many many physical therapists but I wouldn't go anywhere else after going here there's no need to

    D
    Daniel M.
  • yelp

    Love working with Adam!! Extremely knowledgeable and super helpful with my therapy! The entire staff are all very personable and super nice to work with!!! I continue to improve and will always return for any future needs I may have as well as highly recommend anyone else who needs help!Great People and Great place!!

    D
    Deb B.
  • google

    I just started seeing Travis for pain in my hip/leg. He quickly identified the problem and has been spot on with the specific exercises he has proposed. In only 3 visits, my pain is substantially less! Travis has been awesome, thank you so much!!

    D
    Debi L.
  • email

    After a high-speed motor vehicle collision, I was left with significant injuries to my neck, back, and knee, my doctor referred me to North Idaho Physical Therapy. Sky Pruitt and his incredible team of skilled therapists offered compassionate and patient support throughout my recovery journey. Thanks to their targeted exercises, massages, and needle therapy, I am now healed and ready to embrace life fully once again. I cannot highly recommend them enough!

    Diane B.
    D
    Diane B.
  • google

    Travis at the Spirit Lake location is amazing! No other PT has ever helped me like he has. He really knows what he is doing, and he helps you to understand how your body is supposed to work and how to get there.

    D
    Dianna J.
  • google

    Shawna is amazing! She is extremely knowledgeable about how various health conditions impact the body physically and how to make progress in physical therapy without triggering an autoimmune or EDS flare. I have learned a lot from her. I have gone to other PTs who did not understand my health conditions and caused flares resulting in regression rather than making progress.

    D
    Dotty Q.
  • I came to NIPT for shoulder pain. Shawna and Amanda worked with me for my physical therapy and taught me exercises. Today I am grateful, free of pain and have a set of exercises to help me stay pain free in the future!

    E
    Ellinor H.
  • google

    I was referred to physical therapy due to instability and muscle spasms. Physical therapy has helped me so much from Dec 2023- Aug 2024, I went from using a walker to being able to walking for hours before issues arise. I started PT in the pool then graduated to regular PT. We are now working on using the stairs. NIPT staff is amazing and will go at my pace. If I have set back, they adjust the plan to fit my needs.

    E
    Emilie B.
  • google

    This place is amazing! Lovely workers and a clean, comfortable environment.

    G
    Gabriella H.
  • facebook

    Dave Andrews is Mr. Magic! He knows more than my orthopedist, I swear. This is the 3rd time I have needed him and the 3rd time he performed his magic to make things better. And I trusted my athletes to him and they loved his work to get them back on the court/mat! Thanks for being there, Dave.

    Greg C.
    Greg C.
  • facebook

    NIPT is a very friendly team and my physical therapist there, Sky Pruitt, helped me get back to normal after both a bad shoulder with torn labral cartilage and then later a bad knee. He was encouraging knowledgeable and very competent and I never could have come through those episodes without his help. I highly recommend NIPT and Sky Pruitt to anyone in need of help with physical recovery of any kind.

    J
    J. McCormack
  • I became ill with sever CHF in January 2022 and also suffer with arthritis pain, instability, compromised mobility and other age-related problems. After continuous vigorous diuretic therapy, Dr Linford referred me to NIPT. My wife had received PT from Alex with excellent results. Alex's compassionate way had expedited my recovery and has helped me stay committed to the exercise regime over the past two years he has helped me with flare ups with neck arthritis with great results to aquatic therapy for imbalance and falling issues. under the guidance to help from Tim, I have been improving steadily and am so thankful for all the help both Alex and Tim gave me. I am getting stronger and am able to enjoy living more fully in these later stages of my life. The entire program runs smoothly because of the friendly competent and expedient skills of the supportive staff, i.e. Kim, Bridgette, Joan. They are the best! Thank you to the whole team!

    J
    Jack A.
  • google

    Jacob is very professional, knowledgeable, friendly and creates a great environment for rehabilitation! 100% recommend.

    J
    Jacob B.
  • google

    I have received compassionate care from Erin Blakley and would highly recommend her to everyone. She is knowledgeable and has offered excellent suggestions to help me along my recovery journey

    J
    Janet D.
  • google

    I’ve been seeing Matt Bray for 6 weeks now and couldn’t be happier with my PT, he is extremely knowledgeable and professional and will return in the future any time I need PT. I would recommend this PT office to anyone.

    J
    Jay
  • yelp

    Great staff and treatment is excellent. Always kind and friendly. I highly recommend Dave Andrews and his Co-workers

    J
    Jeri L.
  • google

    Matt Hankes was my Physical Therapist, and he is amazing. He is very friendly and listened to all my concerns as I worked to strengthen my leg after my accident. He is very knowledgeable and helped me recover from my injury. He was always working with me for my entire appointment. I appreciate everything he has done to help me be pain free. I always had positive interactions from the time I was greeted at the door to the time I left my appointment.

    J
    Jill E.
  • email

    Kristoff is a great physical therapist. He takes time to listen and is very responsive to my therapy needs.

    Johnathan W.
    J
    Johnathan W.
  • email

    I love coming in for every appointment. Greg is a great physical therapist, he has explained the problems to me better than my own doctors. He’s easy to talk to and all the staff here treat you like family.

    J
    Joyce P.
  • google

    Wonderful therapists & staff! Friendly, professional, and knowledgeable. I love working with Jill!

    J
    Julie N.
  • google

    Dr. Jason Vaughn is something like a medical alchemist. In one session, he uncovered the heart-issues driving my medical issues. In less than an hour, I made the decision to up-stakes and return home. You won't find this expertise anywhere else, IMO. This is one of the scarce medical facilities that treat you as a loved and treasured human being. Add the technical expertise to that, and voila! Real medicine.

    K
    Kathy L.
  • google

    My husband was sent to North Idaho Physical Therapy and was fortunate enough to be assigned to Matt Bray. Matt is the best! Very likable and he knows exactly what a person needs. When I had hand surgery in Dec 2024 and needed 2 months of therapy I knew exactly where I would go, and who I would ask for. Matt is now my therapist as well. Because of Matt, I am making progress after having the hand in a cast for 6 weeks. I can’t say enough good things about Matt, his great personality, and the knowledge that he has. I would recommend him to anyone that needs a great therapist in a pleasant environment. The employees all seem to be happy working here as well.

    K
    Kathy N.
  • google

    I am over "50" and needed guidance on how to adapt to my changing body. I went and saw Krista at BioPerformance Insitute about nutrition to see what I could do to lose weight and feel good, little did I know what all a Registered Dietitian does for you…She worked within my lifestyle choices and helped me come up with some great plans to help me lose weight. I have never felt like I am on a diet, and I am losing weight. I am now down 25lbs in 4 months! I was super thrilled when I found out my insurance covers it…Thank you Krista for showing me how to live my best life!

    Kelly H.
    K
    Kelly H.
  • facebook

    Krista at BPi is an amazing dietitian. She is very knowledgeable and answered all my questions at every appointment. She is not only about your food, but your stress and lifestyle. She helped me get into clinical remission with my Crohn’s Disease and changed my lifestyle for the better. I would recommend her to anyone who is ready to improve their life and change for the better.

    Kristlyn H.
    K
    Kristlyn H.
  • google

    I first came to Sky when I tore 3 muscles off my rotator cuff, and my bicep tendon. Sky was very attentive to what happened and limitations from the injury. He was diligent yet challenged me to do my best. Sky always watched the exercises and showed the best form if done incorrectly and was continually aware of my pain levels. Sky is friendly, caring and professional. I would and have recommended him to anyone who needs help!

    L
    Laura B.
  • google

    Having worked in Healthcare in the area for several years, I've heard only good things about North Idaho PT. Recently, I needed PT and got to experience it first hand. My therapist, Erin, was great, very knowledgeable, and helped me work through my issue. The facility is well equipped. I will continue to recommend it to others and will go back myself the next time I need it.

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    Laurisa
  • google

    Shelby has been great to work with in both rehabbing my daughter’s injury and in her bright personality. We highly recommend her!

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    Lee Ann M.
  • google

    God sent me angels at BPI Liberty Lake with Connor and staff. I needed help with some lower calf muscles and I’m so glad I saw Connor. He LISTENED! And showed me some excellent stretches and exercises. Plus he is so easy to chat with and has a great sense of humor. I highly recommend BPI for ANY type of service that one needs. Connor also helped my husband after his shoulder surgery. My calves are getting better and I am thrilled.

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    Leslie Foster
  • google

    Unbelievable PT. Best I have ever had, and I have had a lot. I just went to my 2 week post-op from a hip replacement. I was walking around when the nurse came to get me. She asked 3 times for my name in astonishment. Yup, that's me and yup, I am post-op. One of the best recoveries ever. Thank you,Travis, for weeks of pre-op and getting right back on the post-op. What a difference working with you has made in my recovery! 72 years old and flying through it this time. Woohoo! I'm ok to drive next week! THANK YOU, TRAVIS!

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    Loris L.
  • google

    This was my second time going to physical therapy, this time for my back. Each time I’ve needed treatment, they’ve helped me improve significantly. I feel better after every visit. The therapists and staff are amazing, treating their patients with great care. I would highly recommend this place to anyone, and I will truly miss coming here. I’m proud of the progress I’ve made through physical therapy!

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    Lynn M.
  • google

    Ben is great! He explains everything and is very committed to his work. I went to him for debilitating knee pain that came on suddenly. I went to north idaho pt and after my first visit i could walk without a limp whereas before i neede a cane. Highly recommend Ben.

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    M M
  • google

    I needed physical therapy to strengthen my knee prior to knee surgery and NIPT came highly recommended by several friends who had great results. My PT Greg Roman has been wonderful! Very knowledgeable, listens to what my issues are, and has developed a plan that has really strengthened my knee. I am also needing surgery on my shoulder and Greg has developed a program for me that has strengthened my shoulder to the point that I can function well and will be able to hold off on that surgery indefinitely. As for the rest of the staff, they are always pleasant, efficient and friendly. They set the tone for a positive experience at every visit. I am very satisfied with NIPT!

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    Mary S.
  • google

    John Sayler is the best! Knowledgeable, helpful, will work on getting you out of pain! He has helped my husband with neck issues and my left shoulder.

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    Miranda S.
  • email

    Due to an automobile accident many years ago, I have regularly used the services of chiropractors and massage therapists, some good and some not so good, so I speak from experience. I have just started using the services of Suzette Barr, LMT, and I must say she is up there with the best! I highly recommend her to anyone in need of a massage. I will continue to be her client as long as she is available.

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    Nancy B.
  • google

    I love coming to my physical therapy appointments. I arrive excited to see Alex and the gals. I always feel heard, well cared for and safe. Safe to tell the trust, safe to cry, safe to say no. I always leave feeling better than I arrived, not always physically but emotionally and spiritually. I had two surgeries this year and experienced a lot of traumas. Being able to go to a place to heal has saved my life and improved every part of me! Thank you!

    Natalie W.
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    Natalie W.
  • google

    Travis is great and super informative. And seems that he cares about all of his patients. All ages and injuries.

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    R. Dolan
  • google

    Excellent care and service from the start. Couldn't be more satisfied with the therapy approach and positive results continue. Having a rehab background myself, I'm throughly impressed with Travis and his team.

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    Rick V.
  • google

    After having two hip replacements, I was in need for regaining strength, balance, the use my right foot. The treatment I received from Donny and the home exercises he gave me brought me to reach those goals. Donny was very positive and supportive in my road to recovery at age 75. I have certain limitations and that was always to be with me, but Donny focused on what I could do rather than what I could not do. I would highly recommend Donny. I was more than satisfied with him and my results.

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    Ron L.
  • google

    Front desk girls are very pleasant and helpful. Keagan, my PT Guru is outstanding!! Have already recommended to a friend of mine recovering from back surgery.

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    Russell H.
  • google

    Travis was knowledgeable, professional and so helpful! He fit us in last minute on several occasions just to make sure my son was taken care of!

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    S T
  • google

    I came to Krista so wrapped up in diet culture. I didn’t know what to eat any more… Krista has completely changed the way I look at food…While working with Krista I learned about intuitive eating… She helped reshape my mindset on how to listen to my body when it comes to eating…. While seeing Krista she recommended supplements that were right for me and performed tests to learn more about how my body works. She didn’t only focus on what food I was putting into my body, but she addressed sleep, exercise, stress, and my overall health…Overall, it was a great experience, and I now have the confidence to live my daily life feeling great about my lifestyle and not feeling guilty all thanks to the help from Krista!

    Savannah O.
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    Savannah O.
  • google

    Dr. Williams and his team are fantastic! Dr. Williams is so personable, so knowledgeable, and has great hands (he can easily find areas of pain and spasm). I'm a physical therapy professor living in LL so have a high bar. I previously tried another PT in LL and very unimpressed. I'm so glad to have found the BPI team and will definitely use them for any future issues for myself and my family!

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    Shane K.
  • yelp

    I would highly recommend Greg for your Pt. This is my second with him. 1st my total knee and now my shoulder. He is very patient and listens.

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    Sheri M.
  • google

    Best Physical Therapy in northern Idaho. Highly trained PT's and office staff is so friendly and welcoming. Dr. John Saylor ***** 5 stars.

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    Simone K.
  • google

    I have been a client for several years, for multiple different issues.They have an amazing ability to explain exercises clearly and their encouragement really helped me push through tough days. I'm so grateful for how they tailored my treatment plan to my specific needs, and make me feel like I'm finally back to doing the things I love because of their help. They are an outstanding team of therapists with a strong dedication and guidance that they give to all of their clients. Last but not least, I’d like to rave about their office staff as well. They are always so very helpful and kind. They all make you feel like you matter. I wish to thank all of them for their dedication and kindness.

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    Stella O.
  • google

    Before reaching out to Krista at BPI, I tried everything to feel and look better. I knew nutrition was a critical component of my goals, yet I didn’t seek help…I hit a low point in my life once I crossed the scale at 236. I was exercising, I was eating well (so I thought) but I couldn’t get the weight to come down… I work out at BPI and knew Krista worked there…. I knew she was a dietitian, but I just couldn’t bring myself to ask for help…I have dropped over 25 pounds since seeking her professional guidance. I only have six more pounds to go to my goal, and glad that I made the leap… Krista can help motivate, provide guidance, or even be a good person to listen when you need to vent…We celebrated each win, we developed the strategy that works well for me… I wish I didn’t wait so long to make an appointment.

    Steve P.
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    Steve P.
  • email

    I discovered Daryl close to a year ago and have definitely been a repeat customer ever since. His extensive knowledge of how the body works is apparent in his ability to quickly understand my bumbling description of ‘where it hurts’. He listens to exactly what I feel I need and makes additional suggestions for improvement. He may be soft spoken but he certainly delivers an incredibly effective massage!

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    Susan K.
  • email

    My son, Ryan, sought therapy for overall weakness, abdominal and shoulder pain and the inability to walk. Since starting with NIPT, he has experienced a noticeable increase in strength. He loves working in the pool. Progress has been slow and Ryan is not fully walking yet, but Bradley, Justin, Stephanie and Mishelle have all been so unfailingly kind and patient through the process.

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    T. Mosher
  • email

    How fortunate it was for me that I was afraid to Kristoff at NIPT I’ve had chronic low back pain for decades and after a recent failed surgery that made it worse and hurt my mobility quite a lot. Kristoff helped me in 15 sessions more than I ever thought possible. I’ve been other physical therapist over the years, but Kristoffs knowledge and understanding of my muscular skills situation was impressive. Now I’m stronger and more mobile, I’m in far less pain and have a realistic exercise path laid out for me that will bring me even better results. Without that providential referral to Kristoff, there is no way I would be where I am. He is a solid professional pleasure to work with, and I recommend him with high praise.

    Thomas H.
    Thomas H.
  • google

    20 stars!!! Thank you for your review Tia! We are so glad to hear you and your son had a great experience with Brandon!

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    Tia P.
  • yelp

    I tore my achilles tendon and was worried that it would take forever to heal. The amazing team at Kellogg helped me recover quickly. They are great to work with, friendly and professional!

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    Tomi M.
  • google

    Came here for PT for work related injury! Dave Andrews and other staff are amazing. You can see that they care, and want to get you back to “normal” in a healthy, sustainable way. Would recommend to anyone that needs Physical Therapy.

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    William T.
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